Question 1

What is appointment revenue recovery?

Accepted Answer

Appointment revenue recovery is the process of filling cancelled or unconfirmed slots before they become empty — and lost income. Arrvo does this automatically: when a client cancels or fails to confirm, Arrvo broadcasts the available slot to your waitlist via WhatsApp. The first client to reply gets the booking. Most businesses recover £600–£1,000 per month this way.

Question 2

How does Arrvo fill cancelled appointments automatically?

Accepted Answer

When a client cancels or does not confirm their appointment within 6 hours of the session, Arrvo sends a WhatsApp message to clients on your waitlist who want that slot. The first person to reply with BOOK gets the appointment confirmed automatically. No phone calls, no manual rescheduling.

Question 3

Do I need to switch booking systems to use Arrvo?

Accepted Answer

No. Arrvo connects to whatever you already use — Fresha, Timely, Square, Google Calendar, Outlook, or iCal. You keep your existing booking setup. Arrvo adds the WhatsApp confirmation and automatic slot recovery layer on top.

Question 4

Does my client need to download an app to confirm their appointment?

Accepted Answer

No. Arrvo uses WhatsApp, which 85% of UK adults already have on their phone. Clients receive a message, reply with a number, and they are confirmed. No app to download, no account to create, no friction.

Question 5

How does Arrvo handle WhatsApp consent for GDPR?

Accepted Answer

Arrvo manages opt-in consent records on your behalf. Every message is classified as a utility message — an appointment reminder or confirmation — not a marketing message. We generate and store the documentation you need for ICO compliance. Waitlist broadcasts only go to clients who have explicitly joined the waitlist, which records their consent at that point.

Question 6

How much revenue can I recover with Arrvo?

Accepted Answer

It depends on your appointment volume and average service price. A salon with 8 appointments per day and a 14% no-show rate loses roughly £700–£900 per month. Most Arrvo businesses recover 60–80% of that through WhatsApp confirmations and automatic slot fills. The dashboard shows your recovered revenue figure from day one.

Question 7

How long does Arrvo take to set up?

Accepted Answer

Most businesses are live within 20 minutes. Connect your calendar, verify your WhatsApp Business number, customise your reminder message, and you are done. The setup checklist guides you through each step.

Question 8

Is there a long-term contract?

Accepted Answer

No. Arrvo is month-to-month and you can cancel at any time. All plans include a 14-day free trial with no credit card required.